Smarty Blog - November 2018

2018-11-13 Incident Post-Mortem ReportArrow Icon
At approximately 3:30 PM Eastern on November 13, 2018, we observed a significant latency spike from our external monitoring tools...
November 16, 2018 - At approximately 1:30 PM Mountain Time (3:30 PM Eastern) on November 13, 2018, we observed a significant latency spike from our external monitoring tools that we configured to access our load balancing tier of our cloud-based APIs. These monitoring tools provide full, end-to-end testing and are meant to simulate a complete user experience with our application. By design our systems can easily process in excess of 25x the usual amount of traffic we receive. We do this because of our customer usage patterns wherein we may observe a 10-fold increase in traffic within a short period of time—usually a few minutes or even a few seconds.
View Blog Tags

The leader in location data intelligence

Ready to get started?