Smarty™ earns silver at Best in Biz Awards 2023 for Support Department of the Year
We're delighted to announce that Smarty has been honored with the Silver Award in the Support Department of the Year category at the 13th annual Best in Biz Awards. We want to emphasize what this recognition means for you, our customers and partners.
At Smarty, our primary focus is providing the best supported, documented, and easiest-to-implement address APIs and data. Winning Silver in the Support Department of the Year category speaks volumes about our commitment to delivering an outstanding customer experience.
What this award means for you
This award isn’t about us; it's about clearly indicating the level of service you receive when choosing Smarty. Here's what it means for you:
Responsive and knowledgeable support
Our Silver award underscores our exceptional responsiveness and the expertise of our support team. When you reach out to us, you can trust that knowledgeable teammates will address your inquiries and issues promptly and efficiently.
Quality service delivery
We take immense pride in consistently providing high-quality customer support. We focus on effectively resolving problems, meeting your needs, and ensuring your utmost satisfaction.
Embracing innovation
We're dedicated to innovation in our customer service approaches and technologies. This award recognizes our commitment to enhancing your customer experience through innovative strategies.
Customer satisfaction at the core
Your satisfaction is at the heart of everything we do. We measure it through metrics, feedback, and scores such as surveys, reviews, and Net Promoter Scores (NPS). Your positive experiences drive our success.
Effective problem resolution
We excel in resolving customer complaints and issues to your satisfaction. Your peace of mind is our priority, and we work tirelessly to ensure that your concerns are addressed effectively.
Clear communication
Our communication with you is transparent and informative. We update you on your requests and concerns, ensuring you’re always in the loop.
Accessible support
We’re always accessible through various support channels, including phone, email, live chat, and even smoke signals. We're here when you need us.
Investment in team development
Our commitment to training and developing our customer service staff enhances their skills and knowledge, allowing them to serve you better. We call it "Wizardry," it's one of our core values.
Customer-centric culture
At Smarty, we embrace a customer-centric culture that places your satisfaction at the forefront. Your needs and preferences guide our actions and decisions.
Business impact
Our customer service efforts positively impact your business by contributing to revenue growth, customer retention, and an enhanced brand reputation. Your success is our success.
What our customers say
Getting an award is neat, but reading what customers say about us is even better. Here are just a few reviews about our support:
"[Smarty's] customer support is second to none and always helps me when I get stuck." -
Glenn G.
"Support has been responsive, usually within a couple of hours, even though we're a small customer." -
Chris B.
Sr. Software Engineer
"[Smarty's] APIs are pretty responsive and met our scale needs. On top of it, their support is awesome. We had a billing issue once, and their online chat folks are super responsible and helped clear our issue in no time."
Avinash G.
Lead Solutions Architect
[Smarty] is my go-to geo-locating service. Their APIs are sensible and comprehensive, their data is the best available, and if you find a problem, their support will actually fix it for you."
Sam T.
Sr. Software Engineer
"Smarty makes address validation easy for a number of our products. And their customer service is excellent. They recently noticed that we were paying for a service we were not even using, so we canceled that service and saved some money."
Anonymous
Verified User in Accounting
If a sampling of quotes hasn't satiated your review appetite, check out more of Smarty's support department reviews on G2, Google, and Gartner Peer Insights.
The future of Smarty's support team
No trophy or award is an endpoint but just one of the milestones we use to keep us on the right track of continuously serving our customers better. We’re more determined than ever to uphold this award's high standards.
Our commitment remains. We’ll continue to work to ensure that our support exceeds expectations.
We appreciate your trust in Smarty. Your partnership inspires us to excel, and we're excited about the opportunities ahead. Stay tuned for further innovations and enhancements to make your work easier and more efficient.
We celebrate our Silver with humility and gratitude. Now, try Smarty's award-winning customer service team via phone, email, chat, fax, or even smoke signal.
