Smarty
Smarty earns silver at Best in Biz Awards 2023 for Support Department of the YearSmarty wins silver at Best in Biz Awards 2023
Trent Howell
Trent Howell
 • 
December 13, 2023
Tags

We're delighted to announce that Smarty has been honored with the Silver Award in the Support Department of the Year category at the 13th annual Best in Biz Awards. We want to emphasize what this recognition means for you, our customers and partners.

At Smarty, our primary focus is providing the best supported, documented, and easiest-to-implement address APIs and data. Winning Silver in the Support Department of the Year category speaks volumes about our commitment to delivering an outstanding customer experience.

What this award means for you

This award isn’t about us; it's about clearly indicating the level of service you receive when choosing Smarty. Here's what it means for you:

Responsive and knowledgeable support

Our Silver award underscores our exceptional responsiveness and the expertise of our support team. When you reach out to us, you can trust that knowledgeable teammates will address your inquiries and issues promptly and efficiently.

Quality service delivery

We take immense pride in consistently providing high-quality customer support. We focus on effectively resolving problems, meeting your needs, and ensuring your utmost satisfaction.

Embracing innovation

We're dedicated to innovation in our customer service approaches and technologies. This award recognizes our commitment to enhancing your customer experience through innovative strategies.

Customer satisfaction at the core

Your satisfaction is at the heart of everything we do. We measure it through metrics, feedback, and scores such as surveys, reviews, and Net Promoter Scores (NPS). Your positive experiences drive our success.

Effective problem resolution

We excel in resolving customer complaints and issues to your satisfaction. Your peace of mind is our priority, and we work tirelessly to ensure that your concerns are addressed effectively.

Clear communication

Our communication with you is transparent and informative. We update you on your requests and concerns, ensuring you’re always in the loop.

Accessible support

We’re always accessible through various support channels, including phone, email, live chat, and even smoke signals. We're here when you need us.

Investment in team development

Our commitment to training and developing our customer service staff enhances their skills and knowledge, allowing them to serve you better. We call it "Wizardry," it's one of our core values.

Customer-centric culture

At Smarty, we embrace a customer-centric culture that places your satisfaction at the forefront. Your needs and preferences guide our actions and decisions.

Business impact

Our customer service efforts positively impact your business by contributing to revenue growth, customer retention, and an enhanced brand reputation. Your success is our success.

What our customers say

Getting an award is neat, but reading what customers say about us is even better. Here are just a few reviews about our support:

"[Smarty's] customer support is second to none and always helps me when I get stuck."
Glenn G.

"Support has been responsive, usually within a couple of hours, even though we're a small customer."
Chris B.
Sr. Software Engineer

"[Smarty's] APIs are pretty responsive and met our scale needs. On top of it, their support is awesome. We had a billing issue once, and their online chat folks are super responsible and helped clear our issue in no time." 
Avinash G. 
Lead Solutions Architect

[Smarty] is my go-to geo-locating service. Their APIs are sensible and comprehensive, their data is the best available, and if you find a problem, their support will actually fix it for you." 
Sam T. 
Sr. Software Engineer

"Smarty makes address validation easy for a number of our products. And their customer service is excellent. They recently noticed that we were paying for a service we were not even using, so we canceled that service and saved some money."
Anonymous
Verified User in Accounting

If a sampling of quotes hasn't satiated your review appetite, check out more of Smarty's support department reviews on G2Google, and Gartner Peer Insights.

The future of Smarty's support team

No trophy or award is an endpoint but just one of the milestones we use to keep us on the right track of continuously serving our customers better. We’re more determined than ever to uphold this award's high standards.

Our commitment remains. We’ll continue to work to ensure that our support exceeds expectations.

We appreciate your trust in Smarty. Your partnership inspires us to excel, and we're excited about the opportunities ahead. Stay tuned for further innovations and enhancements to make your work easier and more efficient.

We celebrate our Silver with humility and gratitude. Now, try Smarty's award-winning customer service team via phone, email, chat, fax, or even smoke signal.

Subscribe to our blog!
Learn more about RSS feeds here.
rss feed iconSubscribe Now
Read our recent posts
World Juggling Day: Tips from Smarty’s jester
Arrow Icon
It’s that time of year when we toss aside our fears and woes and throw our hands up in celebration; World Juggling Day is here. Whether you toss hacky sacs, bowling pins, flaming torches, or your cookies, juggling has been a long-standing form of fun, fitness, and flair. Let’s talk about this quirky holiday. History of jugglingThe history of juggling is rich and dates back almost 4,000 years. In ancient Egyptian times, tombs shared depictions of juggling. Greeks and Romans also tossed their hats into the juggling arena, yet juggling began to be scorned and overlooked by many in the Middle Ages due to claims that jugglers dealt with immorality and witchcraft.
Wizardry - How Smarty makes professional improvement magical, and you can, too
Arrow Icon
Alright, gather 'round, fellow wizards and witches! It's time to unveil the secrets to mastering the mystical art of professional development at Smarty. Yes, “wizardry” typically refers to wearing cloaks, wielding wands, riding broomsticks, and mixing potions. At Smarty, we think of “wizardry” as being the best at doing what we do. We’re going above and beyond to not only become experts in our field but also stay that way through shifts in technology and culture. However, being the best shouldn’t be an afterthought; at Smarty, it’s not.
Authentic culture: Exploring the depths with Smarty
Arrow Icon
Navigating the depths of corporate cultureIn today's business world, many companies create a surface-level culture within their company structures but stop there, never seeming to invest fully in deepening a healthy culture. Surface-level culture can be visually appealing and immediately gratifying. Imagine, for example, a delicious cake. It’s beautifully decorated but tastes off or is missing an ingredient that spoils the final product. An intentional and deep culture is hard work. It takes time, action, correction, and honest feedback from everyone in the company.