15 blog posts tagged "Customer experience"

This June, Klarna and PayPal made some big moves into the physical card space. Klarna teamed up with Visa to launch a BNPL (buy-now-pay-later) debit card, while PayPal’s partnership with Mastercard aims to help the brand make the jump from phone to wallet. Coupled with other wave-making announcements like Stripe’s all-in moves on AI and stablecoins, PayPal and Klarna’s announcements emphasize a broader industry shift as fintechs transform from niche digital players to comprehensive financial services platforms.

Address verification is an essential tool that property insurance companies should use when analyzing risk. Perils are often associated with potential hazards located on or near a property, but they can also be tied to the general area a property is in. Verifying addresses ensures that a policy falls within a covered area, which is vital for both an insurance company and their customers. To start, the insurance policy premium needs to be priced for the property's actual location. Otherwise, a premium could be mispriced because of a misclassified risk area.

OREM, UT, May 2025—The Stevie Awards announced that Smarty won the bronze medal for “Achievement in Customer Satisfaction. ”We’re thrilled to have received this award, as winning a Stevie signals that our customers trust and love Smarty products. What are Stevie Awards?Winning a “Stevie” is a prestigious honor for businesses, often referred to as the “Oscars of the business world. ” Each year, thousands of entries from around the globe are submitted to The American Business Awards® to be judged by more than 200 industry professionals.

In the world of address validation, not all providers stick to the script. Some go rogue. And while that might work for improv geniuses like Robin Williams or even our own Brady Amundson, when your verification tools start improvising results, creating fictional addresses, and hoping you don’t notice… well, it's like watching a movie adaptation of your favorite book and thinking, “Wait… they burned down the Burrow?!?” (Harry Potter fans, I’m still mad. )If your address verification tool is delivering results that feel more like fan fiction than factual data, and geolocating “validated” addresses in the middle of lakes, it might be time to reconsider the cast.

“Remote shopping, while entirely feasible, will flop. ” Time Magazine (1966). This statement is laughable in today’s society. In the last 60 years, online purchasing has become a daily event, and more online purchases are being made every year. In fact, ​In 2024, total ecommerce sales in the United States reached approximately $1. 19 trillion, marking an 8. 1% increase from 2023. Notably, ecommerce accounted for 16. 1% of total retail sales in 2024, up from 15. 3% the previous year. These purchases aren't just small dollars anymore.

Getting deliveries right starts with getting addresses right. In today’s “I want it now“ world of online shopping, customers expect their orders to show up on time and without any hiccups. And the stakes are high: 87% of customers trust brands with excellent customer service. That’s a big deal when it comes to loyalty. But when something goes wrong — like a package sent to the wrong place, delayed by days, or lost in shipping limbo — trust takes a nosedive. Frustrated customers are less likely to come back and more likely to spread the word (the not-so-good kind).

Ever feel like your address data is cursed?Customers claim their packages never showed up. Your CRM swears by an address that doesn’t exist. Meanwhile, your checkout form mysteriously rejects a perfectly valid street name like it's possessed. Healthcare claim denials, failed insurance verifications, suspicious fintech delays—something strange is definitely going on. Instead of avoiding or running away terrified, we’re investigating the eerie and mysterious on Paranormal Day, May 3. We tip our foil hats to Charles Fort, the original chronicler of the weird and unexplained, and investigate a real threat to your data systems: unverified addresses.

Bigfoot. Sasquatch. Ol’ Filthy Albert. No matter what you call him, you know who we’re talking about: the hairy giant cryptid who haunts our collective imagination and, according to about 13% of the US population, wanders the American wilderness. The traditional perception of Sasquatch is that of a solitary creature whose run-ins with people are the unavoidable consequence of human development and exploration. If recent sightings are any indication, it seems the legendary creature may have more on their mind than just staying hidden.

There are plenty of address data solutions in the sea. You might need to let them off the hook if:Their data accuracy is sufferingToo many false positivesSpotty data availability (lack of international support? Beuller?)Off-the-mark geocoding (not truly rooftop-level accurate)Missing data enrichment (RDI, FIPS, unique ID, secondary addresses, etc. )They don’t flirt nicely (or at all) with your existing systemsThey don’t have an accurate address autocomplete solutionYour relationship with them has become robotic and mundane (When you need help, you have to talk to a robot instead of a real person for support… ew.

In 2024, it’s estimated that online purchases, or ecommerce, made up more than 20% of global retail, with 2. 77 billion people shopping online, and those numbers will only get bigger in the following years. With so much online shopping, more goods and services are being shipped than ever before—including during the height of the Sears catalog in 1970. Side note: If you’re reading this and you don’t know what the Sears catalog was or how much it impacted the average home, it’s worth taking a trip down memory lane and seeing how your elders used to shop.

Shipping optimization is rapidly evolving the retail landscape with advancements in shipping technology. From using robotics to increase efficiency and protect workers from dangerous jobs to autonomous vehicles and drones taking items to hard-to-reach areas, shipping has drastically evolved from the infancy of ecommerce in the 1990s. Sure, the 90s are currently having a pop culture resurgence, but your customers don’t want their shipping experience to go retro. One of the most impactful ways to ship effectively is to use a Shipping Execution System (SES).

Quick deliveries, instant search results, and speedy interactions have become the norm in our fast-paced world. Efficiency in online transactions has never been more critical. This goes double for businesses and their investors who are continuously seeking solutions that balance speed and accuracy. Just imagine a scenario where a customer is filling out a form on your website - the more time it takes, the more likely they are to abandon the process and navigate away. Our new ebook, "Revolutionizing Address Entry: Magical Benefits of Address Autocomplete," delves deeply into this topic.

We have the luxury at Smarty of working with some incredibly intelligent, kind, friendly, and in many cases, funny individuals. Today we showcase one of those fantastic individuals, Adam Charlton. Adam came to us with a fantastic amount of technical knowledge. Not only has he worked as a developer performing UI, database management, and security projects for companies such as Qualtrics, but he also comes to us with a robust data analytics background. These experiences have given Adam the technical skills and abilities to code in Go, Java, Javascript, SQL, Python, and C++ and expertise in data visualization, including R and Tableau.

In our recent webinar, we brought together two of our software engineer experts, Adam Charlton and Ryan Cox, to demonstrate how to build a working application using ChatGPT to generate most of the code. We know what you're thinking: ChatGPT can't take our jobs; we've tried. This is wonderfully true. ChatGPT can pull together useful bits of information but still needs to be guided and curated by a human, preferably one with subject knowledge. The exact working scenario given by Adam and Ryan was:Write code in Python that takes an address and delivers the ten closest addresses to that address.

June 27, 2023 – PROVO, UTAH - Smarty, the location data intelligence leader, has teamed up with Sapiens, a global provider of software solutions for the insurance industry, to help insurers take their business-critical location data to the next level. With access to Smarty's cutting-edge tools, Sapiens customers can now transform the way they underwrite policies, manage risk, and process claims. Leveraging Smarty's technology allows insurers to refine risk profiles, write more profitable policies, insure properties more effectively, and improve the claims lifecycle while simultaneously reducing costs, risk, and liability.