Smarty® wins bronze Stevie® Award for customer satisfaction
OREM, UT, May 2025—The Stevie Awards announced that Smarty won the bronze medal for “Achievement in Customer Satisfaction.”
We’re thrilled to have received this award, as winning a Stevie signals that our customers trust and love Smarty products.
What are Stevie Awards?
Winning a “Stevie” is a prestigious honor for businesses, often referred to as the “Oscars of the business world.” Each year, thousands of entries from around the globe are submitted to The American Business Awards® to be judged by more than 200 industry professionals.
Why this award matters
Customer satisfaction isn’t a checkbox at Smarty; it’s a core part of our DNA. In fact, it’s an essential ingredient in one of our core values, outwardness.
At Smarty, we refer to outwardness as seeing the humanity of others, considering their needs, objectives, and challenges as we go about our work. We hold ourselves accountable for our impact on others and our results.
It’s the reason that:
- Our customer support team is complete with real, breathing, unscripted experts
- Our customer support team sits right next to the developers who create our products
- Every Smarty team member is encouraged to boost their knowledge base and skill set through on-site and off-site training
- We have a 99.999% historical uptime
- We have an organization-first UX, padded with 42-day free trials, API docs, and SDKs in multiple languages
It’s a win for our customers, too, because we couldn’t do it without your continued support, suggestions, and push for innovation. Thanks to anyone who’s ever submitted a support ticket, attended a webinar, called with a tough question, or asked for a new feature.
What’s next?
As we celebrate this win, we’re not planning on slowing down. We’re just getting started, and we’re investing even more into our customer success by building more self-serve tools and diagnostics like single sign on and key management capabilities, and enhancing onboarding and integration resources that you’ve come to know and love.
Thank you for your support, and thank you, Stevie Awards, for the honor.
